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AutoMashi

Conversation automation

Every comment can start a conversation.

A customer comments or messages. The right reply starts automatically, and the conversation stays in your inbox.

Instagram exampleLive
1

Customer comments

How much is this?

2

AutoMashi replies

Hi! I sent you the price and details in a DM.

Continue the conversation from your inbox
Start FreeOpen the flow builder
One place for these conversationsInstagramMessengerWhatsApp

From interaction to conversation

You set the flow. AutoMashi takes the next step.

  1. 01 / 03

    An interaction

    A customer comments on a post or sends you a message.

  2. 02 / 03

    A reply

    The right flow starts and reaches the customer where they expect it.

  3. 03 / 03

    A conversation

    Review the exchange or take over whenever you need to.

Available channels

Meet your customers where the conversation begins.

Choose a channel and shape the reply for each kind of interaction.

Instagram

Reply to comments on posts and Reels, then continue the conversation in DMs.

Explore

Messenger

Respond to Facebook Page messages with flows based on what customers say.

Explore

WhatsApp

Handle frequent questions and follow conversations from the same workspace.

Explore

What you can set up

A different flow for each kind of customer question.

A useful flow begins with a specific question, gives a helpful answer, and leaves room for follow-up.

01

A product-price question

Instagram comment

Match “price” in a post or Reel comment, then send the public and private replies you prepared.

Details
02

A delivery question

Messenger message

Start a reply on any Facebook Page message or when a customer writes a keyword such as “delivery”.

Details
03

A common question

WhatsApp conversation

Prepare an answer to a common question, then take over in the inbox when needed.

Details

From idea to live flow

Start with one flow and test it before adding more.

That keeps the response clear for you and your customer and helps you see when a team member should step in.

  1. 01

    Connect the channel

    Choose Instagram, a Facebook Page, or WhatsApp Business and complete the required permissions.

  2. 02

    Choose the trigger

    Use a comment, keyword, or incoming message, depending on the channel.

  3. 03

    Write a useful reply

    Write the answer your customer needs and decide what appears publicly or privately.

  4. 04

    Test and follow up

    Review the flow, watch conversations in the inbox, and refine replies as needed.

Conversation automation FAQs

What is conversation automation in AutoMashi?

It is a flow you configure to start from a customer interaction, such as an Instagram comment or incoming message, and send a reply you prepared. You can review or take over the conversation in the inbox.

Which channels support conversation flows?

AutoMashi supports Instagram, Facebook Page conversations in Messenger, and WhatsApp Business through the WhatsApp Cloud API. Available triggers and messages depend on each channel and account permissions.

Do I need to write code to create a flow?

No. Choose a trigger, write the response, and configure the flow in AutoMashi. Connecting a channel requires the right account and admin permissions.

Can a person take over a conversation?

Yes. You can review and answer conversations in the inbox or configure handover for cases that need a team member.

Choose the first conversation you want to improve.

Start with a comment reply, a common question, or a message to your Page.

Start for free